Review and acknowledge a handover

Last updated August 25, 2026

Receiving a handover is two decisions, not one. First: is this complete enough to accept? Then, separately: do I confirm I have taken on the documents and the responsibility that come with it? Keeping them apart is what makes the second one mean something.

Accepting needs accept_handover, sending it back needs reject_handover, and confirming needs acknowledge_handover.

Reviewing what arrived

The review shows the checklist as the sender left it, with anything required and missing called out. Accepting a short handover makes its gaps yours.

The review handover dialog showing the document checklist with required items missing flagged.
Missing required items are marked. Returning it for corrections is not obstruction - it is the control working.
  • Accept when what is missing is genuinely not needed yet.

  • Return it for corrections with a reason naming the document, not "incomplete".

  • A returned handover goes back to the sender with your reason attached to it.

Acknowledging

Acknowledgement is the receiving department confirming, in its own words, that it now carries the after-sales responsibility - warranty claims, maintenance scheduling, the customer's next call.

The acknowledge handover dialog listing the transferred documents and the confirmation statement.
The documents you are taking on, and what confirming them commits you to. It is a separate step from accepting on purpose.

Acceptance moves the job; acknowledgement is the receiving side signing for it. A handover accepted but never acknowledged is one the register still counts as open business - and it is, because nobody has said out loud that they have it.

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